Most UptoDate Genesys GCP-GCX Exam Dumps PDF 2025 [Q54-Q74]

Q54. Which of the following statements is NOT true regarding numbering plan?

It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

Numbering plan is also known as a dial plan.

Numbering plan can be added or modified based on the organizational requirements.

It has to be created manually.

Q55. _________ binds the numbering plan with the trunk.

Inbound route

Outbound route

Edge

Edge Group

Q56. When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

The default protocol

TCP

TLS

SIP

UDP

Q57. Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

Average Handle Time

Average Speed of Answer

After Call Work

Average Talk Time

Q58. Which architectural approach is used to develop a single application as a suite of small services?

Monolithic Architecture

Microservices Architecture

Genesys Cloud CX Salesforce Architecture

Single Core Architecture

Q59. Why are Divisions important in an organization?

Divisions are used to divide interactions equally between 2 or more queues.

Divisions allow the organization to control which roles can be assigned to users.

Divisions allow grouping and segregation of objects while keeping them inside the same organization.

Divisions define which users can be assigned to queues.

Q60. What is the maximum limit for creating performance dashboards for private users?

10

15

20

25

Q61. Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)

Language skills

Additional attribute ratings

ACD skills

Time since last ACD interaction

Staffing requirements

Q62. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

Performance > Workspace > Dashboards

Performance > Overview (Evaluations)

Admin > Contact Center

Admin > Quality

Q63. Which options can be configured when setting up a queue? (Choose two.)

Wrap-up Codes

ACD Skills

Utilization

Alerting Timeout

Inbound Flows

Q64. Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

The education information can be verified against the human resources database.

The profile information can be used to keep Linkedin details updated.

When employees have free time, they can review biographies of their peers.

Q65. Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Workgroups

Rooms

Groups

Roles

Q66. Phone redundancy extends to include call survivability – Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

True

False

Q67. Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

It provides core telephony services.

It provides for the integration of Active Directory, SharePoint, and other third-party data.

It manages the Genesys Cloud CX platform services.

It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

Q68. Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

Disable Location Detection

Password Expiration

Disable Genesys Cloud CX Login

Open Admission

Q69. You can add more than one outbound route to the contact center.

True

False

Q70. Select the features available in Genesys Cloud CX Architect. (Choose three.)

Convert text to speech

Receive and route calls

Configure queues

Play pre-recorded messages

Create skills

Q71. When you change an agent’s queue status from On Queue to Off Queue, what is the agent’s status displayed as in the view?

Available

Busy

Away

Break

Q72. Which of the following are AND Evaluation Methods? (Choose three.)

All skills matching

Best available skills

Bullseye matching

Disregard skills

Agent availability

Q73. Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

Supervisor

admin

employee

User

Q74. You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone’s settings in Genesys Cloud CX to a physical phone?

Phone model

Base settings

Phone name

Hardware ID (MAC address)

Most UptoDate Genesys GCP-GCX Exam Dumps PDF 2025 [Q54-Q74]

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