Most UptoDate Genesys GCP-GCX Exam Dumps PDF 2025 [Q54-Q74]

Q54. Which of the following statements is NOT true regarding numbering plan?

Q55. _________ binds the numbering plan with the trunk.

Q56. When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

Q57. Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

Q58. Which architectural approach is used to develop a single application as a suite of small services?

Q59. Why are Divisions important in an organization?

Q60. What is the maximum limit for creating performance dashboards for private users?

Q61. Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)

Q62. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

Q63. Which options can be configured when setting up a queue? (Choose two.)

Q64. Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

Q65. Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Q66. Phone redundancy extends to include call survivability – Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

Q67. Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

Q68. Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

Q69. You can add more than one outbound route to the contact center.

Q70. Select the features available in Genesys Cloud CX Architect. (Choose three.)

Q71. When you change an agent’s queue status from On Queue to Off Queue, what is the agent’s status displayed as in the view?

Q72. Which of the following are AND Evaluation Methods? (Choose three.)

Q73. Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

Q74. You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone’s settings in Genesys Cloud CX to a physical phone?