Verified SIAMP dumps Q&As - 2024 Latest SIAMP Download [Q26-Q49]

Topic	Details
Topic 1	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 2	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 3	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 4	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 5	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.

QUESTION 26
The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?

Control headcount

Ensure delivery against contracts

invest in their people

Retain existing business

QUESTION 27
The CIO is about to establish a project to transition ZYX to a SIAM operating model.
Which are the most important governance requirements to initially focus on, given the situation of ZYX?

At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place

Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution

in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced

The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model

QUESTION 28
ZYXS has been chosen as the service integrator. Immediately after implementation an issue has arisen with a high priority incident. OUTSCO and ZYXD are passing the incident between them and are blaming each other for not owning the solution. Meanwhile the incident is approaching its target resolution time and may breach its service level What should ZYXS do first?

Call a meeting of the senior representatives of OUTSCO and ZXYD to agree on an approach

Convene an immediate meeting with OUTSCO and ZYXD to agree steps to resolve the incident

Escalate the dispute to a SIAM governance lead in ZYXH who has the authority to make an enforceable decision

Request a meeting with the purchasing department to get a definitive contractual view of responsibility

QUESTION 29
ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator and is now live The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS, ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a small transition team to assist with the service transfer Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced numbers of staff on their service desk What is the best approach to address the service level failures?

Apply service credits to OUTSCO according to their contract

Ask SIAMRUS staff to take over the work of the transition team

Move staff from the transition team back into the service desk

Offer OUTSCO a bonus for any service level improvements

QUESTION 30
-ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX – ZYXS will provide the service desk for the SIAM ecosystem.
-All other service providers with rolling contracts will continue to provide their services
-The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
-The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO’s toolset

All service providers use the OUTSCO toolset within six months after transitioning to SIAM

All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.

All service providers use their own toolsets and integration will be achieved through re-keying

QUESTION 31
The CEO has asked SIAMRUS to assist in the Discovery and Strategy stage. Given this stage, SIAMRUS is not appointed as the service integrator yet. The first task assigned to SIAMRUS is to analyze the current ZYX services and service providers.
OUTSCO has refused to provide any information to SIAMRUS because they are a competitor SIAMRUS still needs information to create a baseline assessment What is the best approach for SIAMRUS to get the necessary information about OUTSCO and its services’?

Analyze the current and historic OUTSCO related incidents recorded in the ZYXS service desk tool

Ask the ZYXH contract governance team to formally instruct OUTSCO to provide the information

Rely on the analysis of services and providers included in the report prepared by the CIO

Review the OUTSCO contract and performance reports with the ZYXUK service delivery managers

QUESTION 32
– ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX – ZYXS will provide the service desk for the SIAM ecosystem.
– All other service providers with rolling contracts will continue to provide their services
– The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
– The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO’s toolset

All service providers use the OUTSCO toolset within six months after transitioning to SIAM

All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.

All service providers use their own toolsets and integration will be achieved through re-keying

QUESTION 33
When planning for the NEWGEN project which is the most likely set of audit findings and recommendations?

Many service providers are used across the ZYX organizations Before commencing the NEWGEN project these should be consolidated to focus on the design of the NEWBNK service in order to concentrate efforts on operating the future SIAM environment.

The ZYX companies all have different management structures One ownership and management structure should be identified and then implemented across the group companies in order to ensure the simplest possible reporting and decision-making regime

There is a high number of legacy applications still in use To ensure a smooth transition to a single service provided to all customers across the ZYX group these should all be replaced before initiating the project to introduce the NEWBNK service.

There is a use of many different services and service providers across the ZYX organizations This should be consolidated under the standard SIAM model proposed by SIAMRUS thus ensunng the objective of rapid introduction of new services and service providers

QUESTION 34
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.
NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.
The service integrator wishes to address this problem with NETSCO
What action should the service integrator take?

Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.

There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .

QUESTION 35
ZYX has decided to appoint ZYXS as service integrator using the lead supplier structure ZYXS will need to fill new roles with additional skilled resources The contract with OUTSCO will be terminated, and all the component services will be transitioned to FIELD$CO: MAILSCO. NETSCO. ZYXD and ZYXS The SIAM Project Board has just agreed that after the transition there will no longer be a requirement for service delivery managers in ZYXUK to manage the outsourced contract with OUTSCO What is the best way to deal with this situation?

Conduct a SIAM awareness campaign across all ZYX companies, briefing all staff about the benefits of moving to a SIAM model Ensure that the possibility of staff redundancies is not mentioned until the transition plan has been agreed

Directly inform the two service delivery managers as soon as possible and invite them to Amsterdam to meet the ZYXS staff Ask them to be part of the team designing the SIAM model and encourage them to apply for the new roles

inform the ZYXUK Directors of the situation and ask them to review the employment contracts of the service delivery managers. Once they are satisfied that there is no risk to sensitive data, inform the staff that their role will be redundant

Leave the service delivery managers in uncertainty about whether their role will cease to exist or not.Offer them a financial incentive to be part of the transition team and stay with ZYXUK until the end if they decide they want to leave

QUESTION 36
ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

Amount of changes not submitted to the CAT on-time

Consistent achievement of high-quality service provider changes

Number of normal changes not recorded by the service provider

Percentage of approved changes achieving the stated outcomes

QUESTION 37
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.
The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.
SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK What is the best approach for ZYX to appoint a service integrator?

Appoint SIAMRUS as the service integrator for ZYX without further analysis

O Appoint ZSSIAM as the service integrator for ZYX without further analysis

O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator

Update the current contract with OUTSCO to include service integration

QUESTION 38
The corporate strategy of ZYX contains these objectives:
-Ensure delivery against contracts
-Invest in and tram all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible, and that service levels and high-quality services should be achieved at all times. The CEO wants the new SIAM model to be in place as soon as possible OUTSCO is a global provider of a range of services, including service integration They have a good reputation as a flexible and reliable service integrator who is willing to amend their SIAM model. They are in the last year of a 10-year contract to provide outsourced services to ZYXUK. Over the last two years the performance and quality of their services has decreased SIAMRUS is a global provider of service integration services in the manufacturing sector They use a standardized SIAM model with limited flexibility SIAMRUS recently created an outline SIAM strategy for ZYXUK: proposing that they should be the service integrator.
ZYXS is experienced in the service management of corporate services including managing the delivery of service providers The ZYXS IT Director used to be a senior service manager in a small service integration company The ZYXS office location is almost at capacity with no possibility of expansion ZYXS are the developers of NEWBNK, which is strategic to the future of ZYX The CEO wants to retain as many of the existing service providers as possible Which is the most appropriate structure and sourcing approach for choosing the service integrator for ZYX?

OUTSCO as a hybrid service integrator, acting with the service management function ofZYXS

OUTSCO as an external service integrator, providing service integration services to ZYX

SIAMRUS as an external service integrator, providing service integration services to ZYX

ZYXS as an internal service integrator, transferring their application and support services into ZYXD

QUESTION 39
Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model.
ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for What is the best way for ZYX to ensure effective metrics are in place to improve services?

At the next IT steering group meeting, agree on a common set of metrics that all service providers must use.

Proceed with the set of metrics that SIAMRUS has previously used with other service providers

Run a pilot with metrics from the ZYXS IT director, involving ZYXS and all service providers

Take the set of metrics currently used by ZYXS and apply them across all service providers

QUESTION 40
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.
The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.
SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK What is the best approach for ZYX to appoint a service integrator?

Appoint SIAMRUS as the service integrator for ZYX without further analysis

O Appoint ZSSIAM as the service integrator for ZYX without further analysis

O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator

Update the current contract with OUTSCO to include service integration

QUESTION 41
The SIAM Project Board has decided that the service integrator will be external. The external service integrator has been charged with establishing the governance framework to monitor and measure performance of the ZYX SIAM ecosystem What will contribute most to the complexity of the governance framework??

ZYX’s merger with a Japanese competitor

ZYXD’s job descriptions and operating procedures

ZYXG’s IT strategy and local service providers

ZYXUK’s lack of attendance at the Change Approval Forum

QUESTION 42
Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.
The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model What is the best course of action?

Ask the service integrator after they are appointed to create customized role profiles.
a. Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem

Create a framework for generic role profiles for the retained capabilities

-Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem a. Determine which staff has the right capabilities for their new role

. Have the staff do assessments based on generic role profiles from a framework – Fire those staff from the original organization that are lacking SIAM skills

QUESTION 43
One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.
After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.
In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.
What is the best way of doing this?

Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis

Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views

Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect

Tell ZYXS. ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes

QUESTION 44
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.
NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.
The service integrator wishes to address this problem with NETSCO
What action should the service integrator take?

Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.

There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .

QUESTION 45
ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global investments, procurement, contract governance and financial reporting of the performance of ZYX Corporation The corporate strategy of ZYX contains these objectives
-Ensure delivery against contracts
-Invest in and train all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible The ZYX Board of Directors has introduced additional policies that supplement the corporate strategy The policies immediately apply to all new services, providers, and contracts and include the following guidelines
-No contract can be longer than 2 years duration
Service levels in contracts must be continually updated to reflect increasing customer requirements
-Service providers who fail service levels for more than 3 consecutive months must be replaced The service integrator must also be replaced if the end to end service levels fail for 3 consecutive months
-The number and variety of service providers must be increased
-There must be more small providers and commodity providers
-Additional staff can be recruited within ZYX where there are clear business benefits In this scenario, who would be most likely to be proposed as the service integrator?

OUTSCO

SIAMRUS

ZYXII

ZYXS

QUESTION 46
ZYX decides to go with SIAMRUS as the service integrator.
The SIAM Project Board has recognized there will be challenges to making the changes required to the attitude and behavior of individuals and the culture of the ZYX companies that are necessary for a successful transition to a SIAM model What is the best approach that should be taken to ensure success with organizational change management (OCM)?

a ngid governance structure should be enforced from the onset of the transition to the SIAM ecosystem to create awareness and to solve the existing problems with service providers having goals or interests that are in conflict with those of ZYX

As SIAMRUS holds the primary responsibility for OCM on behalf of ZYX, SIAMRUS should actively engage in ADKAR activities from the beginning of the Discovery and Strategy stage. This will avoid organizational uncertainties in the Implementation stage.

ZYX and SIAMRUS should both focus their OCM activities on relationships and interfaces with new and existing service providers from the beginning of the transition in order to ensure a smooth transition of the service providers into the SIAM ecosystem

ZYX should commence OCM activities as part of the Plan and Build stage, specifically focusing on weak or missing ADKAR elements This will reduce the nsk of resistance to change and employees reverting to undesired behavior

QUESTION 47
The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX What is the most likely reason for this decision?

Agile methods cannot be applied to a big bang implementation approach.

The current service provider contracts have different termination periods.

The service levels must be maintained throughout the entire transition

The ZYXUK Directors want to use the approach suggested by SIAMRUS

QUESTION 48
The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?

Control headcount

Ensure delivery against contracts

invest in their people

Retain existing business

QUESTION 49
What is unlikely to be included in the outline business case for NEWGEN?

Boundanes of responsibilities

Measurements of benefits

Procedures from internal providers

Proposed future services

Verified SIAMP dumps Q&As – 2024 Latest SIAMP Download [Q26-Q49]

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