New CIS-ITSM Dumps For Preparing ServiceNow Certification Certified ServiceNow Exam Well [Q44-Q62]

Q44. Which mechanism is used to specify who can read Articles and who can contribute Articles in a Knowledge Base?

Q45. In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of Awaiting Problem.)

Q46. Which of the following functions is NOT enabled by the Change advisory board (CAB) workbench?

Q47. The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.

Q48. Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.

Q49. A custom Visualforce controller calls the ApexPages.addMessage() method, but no messages are rendering on the page.
Which component should be added to the Visualforce page to display the message?
<apex:message for=”info”/>

Q50. Which module to use in order to modify the field mapping of the Known Error articles?

Q51. ATF is NOT supported for order guides in service portal.

Q52. In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

Q53. A company has code to update a Request and Request Lines and make a callout to their external ERP system’s REST endpoint with the updated records.

The CalloutUtil.makeRestCallout fails with a “You have uncommitted work pending. Please commit or rollback before calling out” error.
What should be done to address the problem?

Q54. Change management uses the workflow engine by default to _____________. (Choose three.)

Q55. Which of the following capabilities can be done by benchmarks? (Choose all that apply.)

Q56. Which of the following statements is true regarding configuration items and the table extended?

Q57. Which of the following can be used as a ‘non-code’ alternative for some Catalog Client Scripts to populate data on an Item?

Q58. Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.

Q59. In the baseline platform configuration, who can create Change Requests?

Q60. Which of the following statements best describes the purpose of “Enable wish list” checkbox in the catalog form?

Q61. Best Practices for using service catalog categories include _____________.

Q62. The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly.