500-442 Updated Exam Dumps [2023] Practice Valid Exam Dumps Question [Q12-Q26]

QUESTION 12
How many Workflows are supported by Finesse?

QUESTION 13
Which server holds the .wav files on a UCCE environment?

QUESTION 14
Which two steps are required to configure a Supervisor? (Choose two.)

QUESTION 15
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

QUESTION 16
In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?

QUESTION 17
What are two parts of a Single Sign-on message flow? {Choose two.)

QUESTION 18
How are additional ICM Tools added?

QUESTION 19
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

QUESTION 20
What are two channels or features supported by ECE? (Choose two.)

QUESTION 21
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

QUESTION 22
Which two steps are required to configure RONAfor CCE? (Choose two.)

QUESTION 23
Which two functionalities should a Contact Center typically be provided? (Choose two.)

QUESTION 24
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

QUESTION 25
Which two components are needed to setup RONA? (Choose two.)

QUESTION 26
How can the Extension Mobility feature be described?